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**BigRichard** · 10-06-2024, 03:18 PM

Lets see what Chiefsplanet says on this one...

We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout.

The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here.

Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it?

We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.

10-06-2024, 03:18 PM	Topic Starter
BigRichard Buddy Christ is a Chiefs fan BigRichard's Avatar Join Date: Nov 2008	Should I Grant A Full Refund On A Non Refundable Airbnb Rental in Helene Hit West NC Lets see what Chiefsplanet says on this one... We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout. The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here. Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it? We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.
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