https://en.wikipedia.org/wiki/Star_W...ence_reception
Audience reception
Audience reception measured by scientific polling methods was highly positive.[152][153][154] Audiences randomly polled by CinemaScore on opening day gave the film an average grade of "A" on an A+ to F scale.[117][153] Surveys from SurveyMonkey and comScore's PostTrak found that 89% of audience members graded the film positively, including a rare five-star rating.[115][155][156]
User-generated scores at Rotten Tomatoes and Metacritic were more negative. At Rotten Tomatoes, 43% of users rated the film 3.5 stars or higher out of a possible 5,[136] while at Metacritic, the average user score is 4.4 out of 10.[157] Audience scores found on such sites require only registration and do not ensure that contributing voters have seen the film.[158] Several reviewers speculated that coordinated vote brigading from internet groups and bots contributed to the low scores.[159][160][161] ] Quartz noted that some new accounts gave negative ratings to both The Last Jedi and Thor: Ragnarok, while Bleeding Cool stated that reviews for the latter film had tapered off but then "skyrocketed".[162][163] In response to tampering claims shortly after the film's release, a Fandango executive stated that Rotten Tomatoes detected no unusual activity on The Last Jedi aside from a noticeable "uptick in the number of written user reviews".[164][165] In 2019, a Rotten Tomatoes spokesperson stated that the film had been "seriously targeted" with a review-bombing campaign.[166]
Hmm yeah, I wonder why there was such a stark difference there between CinemaScore/Survey Monkey/PostTrak and the other user-generated scores at the prominent reviewing websites. I guess it will always just be a mystery.