Quote:
Originally Posted by lewdog
I called. No discount, nothing free for Sunday Ticket. Just asked if that would be all I needed. I downgraded our package a few times this year also as our bill keeps going up. My contract is up in November and they are either gonna lock me into a price without a contract or I'm out. They refused to give me a wireless box so I could move a TV to my patio earlier this year too. **** THEM.
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I think it works in my situation because my contract is up right around the time they start charging for ST. I just call and ask them when my contract is up....and then they ask me why. I mention that I can't afford ST anymore and that it's the only reason that I'm with them. Sometimes they offer me a discount and I have to talk them down further....but this time the guy just came back with free and the bill credits.
Did you call a regular CSR or did you talk to retention?