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Old Yesterday, 03:18 PM   Topic Starter
BigRichard BigRichard is offline
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Should I Grant A Full Refund On A Non Refundable Airbnb Rental in Helene Hit West NC
Lets see what Chiefsplanet says on this one...

We have an Airbnb up in Western North Carolina where hurricane Helene hit and has done so much damage. We rented to a lady who chose to pick a non-refundable purchase which gave her a discount at the time of her booking. We are currently up and operational minus our hot tub. We are not filling those for a number of reasons due to the issues with Helene and our renters' agreements states we do not give refunds for things of that nature. Her stay isn't until the 20th and it is about a $1100 payout.

The guest asked for a full refund because she doesn't want to travel here, and she is stating she can't get here but she can. She may have to take a slight detour from the normal route but she can get here.

Airbnb has stated we don't have to give her any type of refund since she did select the non-refundable option. Would you give the full refund? Half a refund? None of it?

We have given others full refunds and/or credit for other stays but she is the only one who got a discount for booking as non-refundable.
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Old Yesterday, 03:20 PM   #2
Jewish Rabbi Jewish Rabbi is offline
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Aren’t you the dude who made a three page thread because you got scammed out of a $20 dinner at a tailgate?
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Old Yesterday, 03:26 PM   #3
ptlyon ptlyon is offline
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Aren’t you the dude who made a three page thread because you got scammed out of a $20 dinner at a tailgate?
No shit
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Old Yesterday, 03:29 PM   #4
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Aren’t you the dude who made a three page thread because you got scammed out of a $20 dinner at a tailgate?
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Old Yesterday, 03:30 PM   #5
BigRichard BigRichard is offline
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Aren’t you the dude who made a three page thread because you got scammed out of a $20 dinner at a tailgate?
I made it three pages... wow... I am awesome.
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Old Yesterday, 03:47 PM   #6
Jewish Rabbi Jewish Rabbi is offline
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I made it three pages... wow... I am awesome.
So you’re pissed you lost out on $40, but have no problem charging this lady $1100 after a hurricane came thru and caused enough damage for you to admit she would have to take a different route to get there?
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Old Yesterday, 03:48 PM   #7
ptlyon ptlyon is offline
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So you’re pissed you lost out on $40, but have no problem charging this lady $1100 after a hurricane came thru and caused enough damage for you to admit she would have to take a different route to get there?
Ya, money must be tight
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Old Yesterday, 05:19 PM   #8
BigRichard BigRichard is offline
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So you’re pissed you lost out on $40, but have no problem charging this lady $1100 after a hurricane came thru and caused enough damage for you to admit she would have to take a different route to get there?
Oh... so you assumed what I did or planned on doing. Got it. So you are instant dumbass. Thanks!
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Old Yesterday, 05:52 PM   #9
Jewish Rabbi Jewish Rabbi is offline
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Oh... so you assumed what I did or planned on doing. Got it. So you are instant dumbass. Thanks!
If you were going to do the right thing you wouldn’t have started a thread asking for validation.
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Old Yesterday, 03:21 PM   #10
Hammock Parties Hammock Parties is offline
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Old Yesterday, 08:10 PM   #11
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Take the money and run.
Don’t be a dumb ****, like this Cuck…
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Old Yesterday, 03:21 PM   #12
big nasty kcnut big nasty kcnut is offline
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Good karma say give her the refund her word of mouth will give you more business.
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Old Yesterday, 03:23 PM   #13
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I'd buy a 700.00 drone with her money and send her a pic of the receipt
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Old Yesterday, 03:26 PM   #14
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Refund minus a rebooking fee that you feel is appropriate. ($100-$200 maybe)
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