Kansas City International Airport Ranks #3 Large Airport In Annual J.D. Power Airport

[|Zach|]

https://www.jdpower.com/business/pre...sfaction-study

Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study

Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study

This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.

“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”

“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”

“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”

The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.

The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.

[George Liquor]

I'll miss the convenience of the old Soviet looking airport and some of the best times of my life departed from there... but this is great to hear.

[Mephistopheles Janx]

Originally Posted by penguinz

I bet you get confused when Metamucil changes their packaging.

Nah... I just steal some from your mom's house when I'm heading out in the morning.

/all jokes... not actually trying to start shit.

[scho63]

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

[Sassy Squatch]

Originally Posted by scho63

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

[|Zach|]

Originally Posted by scho63

Ironically I never see any connecting flights through MCI.

Denver, Dallas, Phoenix, Chicago, Charlotte, Atlanta but NEVER Kansas City.

Is it actually ironic? Or do you just not know what words mean.

[suzzer99]

Originally Posted by mr. tegu

It was built right before rules changed regarding security. So all the food (not much anyways) ended up outside the security area once they had to add the walls that were not planned to be there. They had a few of those little quick type stands after security and I think a Starbucks. But by far the worst thing was the bathroom situation. You had access to something like 12 stalls for a dozen or so gates.

But there was that one real restaurant upstairs that you had to go through security to get to, which was also weird.

[Monticore]

Originally Posted by Sassy Squatch

No shit? MCI isn't a major hub for any airline. Of course there aren't any connections made here.

Had zero direct flight options to KC last x mas even Toronto had a stop in Detroit . Had to drive 4 hours to get to the airport , this year going to Vegas flight is much cheaper and more convenient. Around 850frlying out soo Michigan vs 350 flying out of Sudbury (1hr away)