Quote:
Originally Posted by lewdog
I've never taken any car Ive owned to a dealership for work. Had to for this airbag recall. Said 1.5 hours. 3 hours later they feed me a line of bullshit about defective part in one they were to install and had to get part from another dealership as this was their last airbag here. I hate dealerships.
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I ****ing hate dealership and the service writer model. I realize why they do it but when someone like me who knows a good amount about the car asks to speak to the techs/mechanics, I should be able to. Especially when the service writer isn't relaying the information that he is supposed to be relaying.
The "expert" Mazda techs at a local Mazda dealership had my wife's 3 in for 3 days on one occasion and 2 days on another because it was chewing up tires. I had changed the strut and nothing looked bent. The ****ers spent 3 days trying to find what was making a noise in the suspension. I chewed out the service writer no less than 3 times telling him I didn't give a **** about the noise and there had to be a broken/bent suspension component because the car had chewed through two sets of tires in less than a year despite being aligned when the tires were bought. After they tried to tell me that my brand new shock was bad (it wasn't) then they tried to say it was because of the stock negative camber and because the car had soft tires (again it didn't. tread warranty of 40k on them). I asked them why it hadn't chewed through tires in the first 3-4 years of ownership and they were dumbfounded.
Took the car to NTB to try and do a warranty claim on the tires. The tire tech at NTB noticed the lower control arm was bent very slightly. You couldn't tell unless the car was on the lift and you were looking straight down it from the middle of the car.
Changed out the control arm myself and then called the service department manager and chewed him about for about 30 minutes about how his "expert mazda techs" (his words) completely missed that and it cost me a two tires. I asked him for a discount or credit for two new tires and he refused to do it. I tell everyone I know that's looking for a Mazda now to go test drive them there but to buy them at the Arlington Mazda dealership.