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I had called earlier this summer or late spring because they had raised our bill like $40. I spent several calls being transferred into dead air. I eventually went to the chat and got a retention manager's direct line and talked to him. I cancelled sunday ticket at that time, but got my bill cut in half and free HBO-Show for a few months. That expired a couple of weeks ago, so we had that shut off.
I think my only play is the "I only stay with your service because of sunday ticket and if I dont' have that I can go with the local cable provider much cheaper"...
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