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I called two weekends ago, started the conversation with "i want to talk to someone about my contract, and what the end date is"......immediately transferred (assuming to "retention").
I start the conversation by saying I need to find a way to save some money on my bill.....and I'm not happy that CBS was blacked out for nearly a month....
Lady says...."I see you've been with us for several years....and you pay on time.....I want to talk about the channels you use/dont use, but I also see we can probably get you the NFL sunday ticket for free....."
Didnt even have to ask.
I pressed my luck, and asked "...does that free cover the sunday ticket max" (as I love the red zone channel)......and she said no, but if I were to push my contract out a year (as it was technically up at the time of the call), she could offer some discounts to offset.
Long story short, cut out a few channels I dont watch, and got sunday ticket and max for about 7 bucks less a month than what I was paying before.
A worthwhile call for sure.
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